Our customers are our biggest advocates. From families that have just made the switch to MetzWood, to clients that have partnered with us for decades, find out what our customers are saying about us in their own words.

And Now Some Words from Our Customers

“There are too many superlatives to add to this note regarding the quality and personal care that MetzWood staff provide. I have been a MetzWood client for over 20 years and have always been pleased with the service and care they give me and my family. They have done everything they could as brokers to… more

Randolph L.

“My agent was responsive, patient, friendly and took the time to answer all of my questions. As a (newer) small business owner, I so appreciated talking with someone who took the extra time. He was able to find a plan that worked for me after another firm could not. Thank you!”

Erica K.

“I had my first claim of any kind in well over 10 years and I am so happy (and relieved) that I picked a great broker and insurer!”

Damien M.

“Every question I had was answered and we had a lovely conversation. I felt I was treated like a person, not just another customer.”

Michele M.

“Could not have been any better. My agent was very comprehensive in presenting options and answering all questions. Everyone was extremely approachable and informative…plus I saved a lot by moving my policy and received better coverage! Extremely positive experience from start to finish.”

Keith B.

“Fantastic service, great people. I got better coverage for a lower price, and the overall process was easy.”

Damien M.

“MetzWood Insurance has been incredibly helpful every time we have needed something in terms of a new policy or updated policy. Everyone we have worked with is incredibly knowledgeable, very thorough and really takes the time to answer all of our questions as we go through the process. We would definitely recommend MetzWood over and… more

Jen P.

“From the first day we signed with MetzWood (upon the recommendation of one of my husband’s co-workers) — almost twenty years ago now– we have been beyond impressed by and happy with your company. Responses from the team at MetzWood are prompt, efficient, friendly, and professional.  The submitting and processing of claims is seamless, fast,… more

Laura M.

“Whenever I call the office everyone is friendly and very helpful. They are very knowledgeable, even when I am not sure what I need. I would highly recommend MetzWood and their staff to anyone.”

Kathy R.

“I was in the process of buying my first home and called MetzWood.  The staff was kind, explained things in a non-condescending way, and executed every task promptly!”

Jennie J.

“My agent is always available to assist us, no matter whether we pop in, call or email. Our issues or concerns are immediately handled.  I wish there were more people like my agent scattered throughout the rest of my world!!!”

Sharon K.

“MetzWood has been good to me for a quarter-century!”

Ron H.

“Quick, responsive, helpful, and personable claim service.  My agent came by to my house himself to help me figure out the best way to proceed.  What more could I ask for?”

Christie E.

“Your staff couldn’t have been more helpful – I’m very satisfied.  I’m also very happy that I’m able to deal through email. I hate talking on the phone so that communication medium works well for me and your people were able to accommodate with no problem.”

Darrin C.

“I have always valued my relationship with MetzWood. They are a top-notch insurance agency. All requests were reasonable and handled professionally.  Love them!”

James A.

“I couldn’t be happier.  I thought customer service was dead, but this was a great example of what all customer service experiences should be.”

Chris M.

“Everything was great! Very fast response, and great low prices.”

Tim B.

“All my insurance needs are filled by MetzWood.  I have been a loyal customer for 40 years. Frequently, I’m contacted by other agencies with offers to quote policy pricing – MetzWood is always the best deal.”

James P.

“I had many different policies, varying in type, from multiple companies that I wished to simplify. MetzWood was able to considerably reduce the amount of time and attention I normally spend involved with insurance. They also gave me greater coverage less expensively. The process so far has been professional and seamless.”

Irene R.

“I’ve been with MetzWood for almost 30 years. They are continually very proactive in finding me the best coverage at the best price. It seems every year they find a better piece of coverage that makes my overall risk management efforts more effective and efficient. I find MetzWood a key part of my financial strategy.”

James J.

“My wife and I are very pleased with MetzWood. Everyone we have ever been in contact with has always been professional, interested, knowledgeable and personable.”

Martin M.

“I called MetzWood in desperate need of immediate coverage.  I was given a very quick response and everyone that I spoke to was very helpful and friendly.  They got me what I needed very quickly.”

Brenda S.

“As always, I found the conversation to be both informative and realistic regarding our insurance needs.  We have been with MetzWood since 1969 and have always appreciated the professional and dignified response to our insurance concerns.”

Peter O.

“I was amazed at how quickly you were able to help me – especially on a holiday weekend! No one could have given better service – thank you!”

Susan W.

“This is to tell you what amazing service I received Saturday morning dealing with the headache of a fender bender. Thank you!”


“Everyone was extremely helpful, you guys really were all great through the process. It was a pretty stressful couple of weeks and you made it much easier. Prompt and fair claims experience.”


“Even if MetzWood is not the cheapest option, I would still carry all my insurance though them. They provide excellent and courteous service.”


“MetzWood takes care of my business in the best possible manner. I plan to be a continued customer indefinitely.”


“When we moved to Hillsdale, a coworker recommended MetzWood. It’s one of the best recommendations we ever had.”


“Could not have been more professional and caring with our claim… going through a fire is an awful experience… you made it much easier…”


“When we ran into a conflict between our contractor and the company, you were very helpful… (Excellent) response time… Your efforts were way above expectations.”


“Can’t say enough about the company… and we are so happy we have moved all of our personal and business insurance (to MetzWood)… Very positive, attentive, (and) knowledgeable.”


“MetzWood staff was very responsive… you have everyone working as a team… I felt like a real person…”


“Very good teamwork all around… the company and MetzWood made it easy… And, thanks for supporting local events.”